Delivery & Returns

Order Confirmation & Tracking

After placing your order, you will receive an order confirmation email. Please ensure you check your junk mail, spam and social folders in case your email gets trapped.

As soon as your order has been dispatched, you will receive a dispatch confirmation email and text message from DPD with your tracking information and expected delivery day/time. If this allocated time slot is not convenient, you can follow the link and re-arrange for a more suitable time.

Shipment of Order

All orders will be shipped to the delivery address specified at the time of purchase. Shipment is the responsibility of DPD once it has left Moments Candles Co. For any lost shipments, international duty charges or damaged shipments you will need to file a claim with DPD directly.

Refused Deliveries

Refunds for the cost of your order and shipping cost are non-refundable for undelivered packages or refused deliveries, whether that be a non-existent address or un-paid duty & tax by your country’s government for orders that are returned to us.